TandemCARE Statement of Client Rights and Responsibilities
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At Tandem Careplanning, a Public Benefit Corporation dba TandemCARE, our clients have the rights and responsibilities described below.
TANDEMCARE’S CLIENTS HAVE THE RIGHT TO:
DIGNITY and RESPECT
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Considerate and respectful care at all times and under all circumstances with recognition of each patient’s right to have their cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected;
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Be free from mental, sexual, physical, and verbal abuse, neglect, and exploitation;
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Receive service without regard to race, color, ethnicity, age, sex, sexual orientation, identity or expression, creed, religion, or any other characteristic protected by law;
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Be spoken or communicated to in a manner or language they can understand;
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Receive reasonable notice of any changes in their service within an agreed-upon amount of time before the changes take place;
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Make suggestions or complaints or present grievances to the Agency without fear of the threat of retaliation;
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Receive a prompt response, through an established complaint or grievance procedure, to any complaints, suggestions, or grievances they may have;
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Be informed, within a reasonable amount of time, of the Agency’s plans to terminate the care or service and their intention to transfer their care to another agency;
QUALITY
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Receive treatment, care, and services that are adequate, appropriate, and in compliance with state, federal, and local regulations
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Be cared for by qualified, competent, and trained personnel;
DECISION MAKING
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Participate in the development of their care plan and decisions on services to be implemented or treatment to be given;
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Receive written information on the care plan, including the names of the Care Aide(s) and Supervisor assigned and the Agency’s phone number;
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Provide input on which Care Aide they want and request a change of Care Aide if desired;
FINANCIAL
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To be informed of the cost of services and to be informed of all changes in services, procedures, and fees as they occur;
PRIVACY
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Personal privacy and confidentiality regarding their health, social, and financial circumstances and what takes place in their homes, in accordance with laws and Agency policies;
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Have full access to the care records maintained by this Agency; and
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Receive confidential treatment of their personal and health records.
TANDEMCARE’S CLIENTS HAVE THE RESPONSIBILITY TO:
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Maintain a home environment free of health and safety hazards;
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Treat Tandem’s staff with respect; free of exploitation, abuse, discrimination, or harassment;
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Provide Tandem with all necessary, complete, and accurate information related to your health and the services provided by Tandem;
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Participate in the development of the plan of care and follow the plan of care once it has been established;
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Inform Tandem promptly of any questions or concerns about your services and request further explanation on anything that is not understood;
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Notify Tandem of any changes in your health status, condition, or treatment;
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Notify Tandem if the client will not be home for a scheduled visit and contact Tandem to request changes to a client’s schedule;
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Make arrangements to see the client’s physician or other health care professionals at appropriate intervals;
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Develop and maintain a backup plan in the event circumstances make Tandem’s services are unavailable, such as inclement weather, health epidemics, and staff shortages; and
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Refrain from offering gifts, tips, or donations to Tandem staff.